Terms of Service — WellSpring

The Wellspring App Ltd

Last Updated: 23 February 2026

1. Introduction and Acceptance

Welcome to Wellspring. These Terms of Service ("Terms") constitute a legally binding agreement between you ("you", "your", or "User") and The Wellspring App Ltd ("we", "us", "our", or "Wellspring"), a company registered in the United Kingdom.

By creating an account, downloading, installing, or using the Wellspring mobile application and related services (collectively, the "Service"), you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.

These Terms apply to all users of the Service, including employees who access the Service through their employer's corporate wellness programme.

2. Eligibility

To use the Service, you must:

Be at least 16 years of age
Have the legal capacity to enter into a binding agreement
Have a valid company code provided by your employer (for corporate wellness features)
Not have been previously suspended or removed from the Service

By using the Service, you represent and warrant that you meet all eligibility requirements.

3. Account Registration and Security

3.1 Account Creation

To access the Service, you must create an account by providing accurate and complete information, including your name, email address, and your employer's company code. You agree to keep your account information up to date.

3.2 Account Security

You are responsible for:

Maintaining the confidentiality of your login credentials
All activities that occur under your account
Notifying us immediately at support@thewellspringapp.com if you suspect unauthorised access to your account

We are not liable for any loss or damage arising from your failure to maintain the security of your account.

3.3 One Account Per User

Each user may maintain only one account. You may not create multiple accounts, share your account with others, or transfer your account to another person.

4. Description of Service

Wellspring is a corporate wellness platform that enables employees to track and improve their wellbeing across three pillars:

4.1 Body (Physical Wellness)

Track physical activities (running, cycling, walking, swimming, gym workouts, team sports, and more)
GPS-based route tracking and mapping
Integration with Apple HealthKit (iOS) and Health Connect (Android) to sync health data
Personalised fitness plans and progress tracking

4.2 Mind (Mental Wellness)

Guided breathing exercises with audio coaching
Focus sessions (Pomodoro technique)
Meditation tracking
Daily wellness questions and reflections

4.3 Spirit (Emotional Wellness)

Gratitude journaling
Mood tracking
Personal reflections and goal setting
Thrive sessions for personal development

4.4 Social and Community Features

Company-wide and departmental challenges
Team creation and collaboration
Clubs and community groups
Community feed with posts, comments, and reactions
Events with RSVP functionality
Leaderboards and rankings
Achievements, badges, and experience points (XP)

5. User Content

5.1 Your Content

You retain ownership of any content you submit, post, or display through the Service ("User Content"), including but not limited to:

Community and club posts (text and images)
Comments and reactions
Journal entries and reflections
Profile information and photos
Activity notes and descriptions

5.2 Licence to User Content

By submitting User Content to the Service, you grant Wellspring a non-exclusive, worldwide, royalty-free, sublicensable licence to use, reproduce, modify, adapt, and display your User Content solely for the purpose of operating, providing, and improving the Service. This licence ends when you delete your User Content or your account, except where your content has been shared with others and they have not deleted it, or where we are required to retain it for legal purposes.

5.3 Content Restrictions

You agree not to post, upload, or share any content that:

Is unlawful, threatening, abusive, harassing, defamatory, or otherwise objectionable
Infringes any intellectual property rights of any third party
Contains viruses, malware, or other harmful code
Is spam, unsolicited advertising, or promotional material
Impersonates any person or entity
Contains personal, private, or confidential information of another person without their consent
Is sexually explicit or pornographic
Promotes violence, discrimination, or hatred
Violates any applicable law or regulation
Undermines the wellbeing-focused purpose of the Service

5.4 Content Moderation

We reserve the right, but are not obligated, to:

Review, monitor, or remove User Content at our discretion
Investigate reports of content that violates these Terms
Suspend or terminate accounts that repeatedly violate these Terms
Take appropriate action against users who submit false or malicious reports

Users may report content they believe violates these Terms using the in-app reporting feature. We will review reports and take appropriate action, which may include removing content, warning users, or suspending accounts.

6. Health and Wellness Disclaimer

6.1 Not Medical Advice

The Service is not a medical device and does not provide medical advice, diagnosis, or treatment. The wellness tracking features, fitness plans, breathing exercises, and other content available through the Service are for general informational and wellness purposes only.

6.2 Consult a Professional

You should always consult a qualified healthcare professional before:

Starting any new exercise programme or fitness plan
Making changes to your diet or wellness routine
Relying on any health or wellness data provided by the Service

6.3 Physical Activity Risk

You acknowledge that physical activity carries inherent risks, including the risk of injury or death. You participate in any physical activities tracked or suggested by the Service at your own risk. Wellspring is not responsible for any injuries, health complications, or other harm resulting from your use of the Service.

6.4 Accuracy of Data

While we strive to provide accurate wellness tracking, we do not guarantee the accuracy of:

Calorie calculations
Distance measurements
GPS tracking and route data
Health data synced from Apple HealthKit or Health Connect
Any statistics, scores, or metrics derived from your activity data

7. Health Data Integrations

7.1 Apple HealthKit (iOS)

If you choose to connect Apple HealthKit:

You grant us read-only permission to access health data as described in our Privacy Policy
We do not write data back to HealthKit
We comply with Apple's HealthKit guidelines and restrictions
HealthKit data will not be used for advertising or marketing purposes
HealthKit data will not be sold to third parties
You may disconnect HealthKit at any time through the app or device settings

7.2 Health Connect (Android)

If you choose to connect Health Connect:

You grant us permission to read health data as described in our Privacy Policy
We comply with Google's Health Connect guidelines
Health Connect data will not be used for advertising or marketing purposes
You may disconnect Health Connect at any time through the app or device settings

8. Employer Relationship

8.1 Corporate Wellness Programme

Wellspring is a business-to-business (B2B) service provided to your employer, who in turn makes the Service available to you as part of their corporate wellness programme. Your employer pays for and manages access to the Service. Your employer may:

Provide you with a company code to access the Service
Create company-wide challenges and events
Access wellness engagement data (see Section 8.2)
Designate administrators to manage the wellness programme
Control the number of available account seats
Deactivate your access if you leave the organisation or the programme ends

8.2 Employer Data Access

Your employer's designated administrators may have visibility of your activity participation data, including your name, activities completed, distances logged, challenge progress, and engagement metrics (e.g., XP, levels, achievements). They may also see your Thrive session data, including goals, goal tracking, and question responses within Thrive—employers can set up Thrive sessions and view this 1-1 data.

Your employer receives aggregated, anonymised data only for mood tracking and daily wellness question responses—they cannot see your individual responses to these.

Your gratitude journal entries are private and are not visible to your employer.

This visibility model may change in the future; we will update these Terms and our Privacy Policy if it does.

By using the Service, you acknowledge that your activity data may be visible to your employer's administrators and, where applicable, to colleagues via leaderboards and challenge standings.

8.3 Employment Relationship

Your use of the Service is voluntary. Your participation (or non-participation) in the wellness programme should not affect your employment status, performance reviews, or any other aspect of your employment relationship. Wellspring is not a party to your employment contract and has no control over your employer's policies.

9. Challenges, Leaderboards, and Rewards

9.1 Challenges

Challenges are optional wellness activities organised at the company, departmental, or team level. By joining a challenge, you agree that:

Your activity data relevant to the challenge will be visible to other challenge participants
Your name and progress may appear on challenge leaderboards
Challenge rules and scoring are determined by the challenge organiser

9.2 Leaderboards

Leaderboard rankings are based on data recorded within the Service. We do not guarantee the accuracy of rankings and reserve the right to adjust scores or rankings if we detect errors or misuse.

9.3 Rewards

Any rewards or prizes associated with challenges are provided by your employer or challenge organisers, not by Wellspring. We are not responsible for the fulfilment, quality, or availability of any rewards.

10. Intellectual Property

10.1 Our Intellectual Property

The Service, including its design, features, functionality, code, graphics, logos, trademarks, and all related intellectual property, is owned by The Wellspring App Ltd and is protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to use the Service for its intended purpose in accordance with these Terms.

10.2 Restrictions

You may not:

Copy, modify, or distribute the Service or any part thereof
Reverse engineer, decompile, or disassemble the Service
Remove or alter any proprietary notices or labels
Use the Service for any purpose other than its intended use
Attempt to gain unauthorised access to any part of the Service
Use automated tools, bots, or scrapers to access the Service
Sublicence, lease, or rent the Service to any third party

11. Acceptable Use

You agree to use the Service in accordance with these Terms and all applicable laws. You may not:

Use the Service for any unlawful purpose
Interfere with or disrupt the Service or its infrastructure
Attempt to gain unauthorised access to other users' accounts
Submit false, misleading, or fraudulent activity data
Manipulate leaderboards, challenges, or rankings through dishonest means
Harass, bully, or intimidate other users
Use the Service to collect personal information about other users without their consent
Upload or transmit viruses, malware, or other harmful code
Use the Service in any way that could damage, disable, or impair our servers or networks

12. Account Management, Data Deletion, and Termination

12.1 Account Ownership

Your Wellspring account is provisioned as part of your employer's corporate wellness programme. Account access is managed by your employer and is tied to their subscription with Wellspring. You do not have the ability to independently delete your account, as the account seat belongs to your employer's programme.

12.2 Your Right to Data Deletion

Although you cannot delete your account directly, you have the right to request deletion of your personal data at any time. You may do so by:

Using the "Request Data Deletion" feature within the app settings
Contacting us at support@thewellspringapp.com

Upon a valid data deletion request, we will delete or anonymise your personal data within 30 days in accordance with our Privacy Policy. Your contributions to aggregated company statistics will be anonymised. Following data deletion, your account will remain as an inactive seat within your employer's programme but will contain no personal data.

12.3 Stopping Use

You may stop using the Service at any time by simply ceasing to use the app. If you wish to have your personal data removed, please submit a data deletion request as described above.

12.4 Termination by Us

We may suspend or terminate your access to the Service, with or without notice, if:

You violate these Terms
Your employer's subscription or agreement with Wellspring ends
We are required to do so by law
We discontinue the Service or any part thereof

12.5 Termination of Employer Agreement

When your employer's agreement with Wellspring ends, all employee accounts under that organisation will be deactivated. Personal data will be deleted or anonymised within 30 days, unless otherwise agreed with your employer or required by law.

12.6 Effect of Termination

Upon termination:

Your licence to use the Service immediately ceases
You must stop using the Service and delete the app from your devices
We will handle your data in accordance with our Privacy Policy
Sections of these Terms that by their nature should survive termination will continue to apply (including Sections 5.2, 6, 10, 13, 14, and 15)

13. Disclaimers

13.1 "As Is" Basis

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

13.2 No Guarantee of Availability

We do not guarantee that the Service will be uninterrupted, secure, error-free, or available at any particular time. We may modify, suspend, or discontinue the Service (or any part thereof) at any time without notice.

13.3 Third-Party Services

We are not responsible for the availability, accuracy, or reliability of any third-party services integrated with the Service, including Apple HealthKit, Health Connect, or any other third-party platform.

14. Limitation of Liability

14.1 General Limitation

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE WELLSPRING APP LTD, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR:

Any indirect, incidental, special, consequential, or punitive damages
Any loss of profits, revenue, data, or business opportunities
Any personal injury or property damage arising from your use of the Service
Any unauthorised access to or alteration of your data
Any errors, inaccuracies, or omissions in the Service

14.2 Maximum Liability

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU HAVE PAID TO WELLSPRING IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED POUNDS STERLING (£100), WHICHEVER IS GREATER.

14.3 Exceptions

Nothing in these Terms limits or excludes our liability for:

Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any other liability that cannot be excluded or limited by applicable law

15. Indemnification

You agree to indemnify, defend, and hold harmless The Wellspring App Ltd and its directors, officers, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from:

Your use of the Service
Your violation of these Terms
Your violation of any rights of a third party
Any User Content you submit through the Service

16. Governing Law and Dispute Resolution

16.1 Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

16.2 Dispute Resolution

Any dispute arising from or relating to these Terms or the Service shall be resolved as follows:

Informal Resolution: You agree to first attempt to resolve any dispute informally by contacting us at support@thewellspringapp.com. We will try to resolve the dispute within 30 days.
Mediation: If the dispute is not resolved informally, either party may propose mediation through a mutually agreed mediator.
Courts: If mediation fails or is not pursued, the courts of England and Wales shall have exclusive jurisdiction to settle the dispute.

16.3 Consumer Rights

If you are a consumer, nothing in these Terms affects your statutory rights under applicable consumer protection laws. You may also be entitled to bring proceedings in the courts of your country of residence.

17. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by:

Posting the updated Terms within the app
Updating the "Last Updated" date at the top of these Terms
Sending you a notification for significant changes

Your continued use of the Service after any changes constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service.

18. General Provisions

18.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Wellspring regarding the Service, superseding any prior agreements.

18.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

18.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

18.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

18.5 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights, except as expressly stated herein.

18.6 Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, pandemic, strikes, or failures of third-party services.

19. Open-Source Software

The Service may include open-source software components. The use of these components is subject to their respective open-source licences, which may be viewed within the app or upon request.

20. Contact Us

If you have any questions about these Terms, please contact us:

The Wellspring App Ltd

Email: support@thewellspringapp.com

For legal enquiries, please include "Legal" in your subject line.

Thank you for using Wellspring.